Privacy Policy

Critical Talent Solutions ltd

Company reg no: 14100783

Reg address:

Northside House

Mount Pleasant

Barnet

Herts

EN4 9EE

Who we are and how to contact us

www.criticaltalent.com is a site operated by Critical Talent Solutions Ltd ("We"). We are registered in England and Wales under company number 14100783 and have our registered office at Northside House, Mount Pleasant, Barnet, England, EN4 9EE.

To contact us, please email info@criticaltalent.com.

Critical Talent Solutions respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important Information and Who We Are

1.1 Purpose of this privacy policy

This privacy policy aims to give you information on how we collect and processes your personal data through your use of this website, including any data you may provide through this website when you provide us with your personal contact details submit your CV or register as a user.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

1.2 Who is covered by this privacy policy?

Candidates / Associates / Prospective Candidates & Associates / Applicants
Clients and Prospective Clients
Website Visitors
Vendors / Suppliers
People we contact in order to find out more about our candidates, applicants or people who are listed as emergency contacts, dependents or beneficiaries of our employees

1.3 Controller

Critical Talent Solutions Ltd is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Full name of legal entity: CRITICAL TALENT SOLUTIONS LTD

Email address: info@criticaltalent.com

Postal address: Sovereign Chambers, 42 Upper Kings Street, Royston, Herts, SG8 9BA

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1.4 Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.5 Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The Data We Collect About You

2.1 Categories of individuals whose data we may collect & how we use the data

Candidates / Prospective Associates or Affiliate Consultants

When you register with us as a job seeker or register your interest in working with our organisation, you will likely provide us with personal data, including but not limited to your name, contact details, information from your CV, remuneration and your employment and education history. In compliance with applicable laws, we may also collect information relating to your health (for example, disability information for reasonable work accommodation purposes), diversity information, including race, ethnic origin, sexual orientation and religion (for equal opportunity monitoring purposes), and details of any unspent criminal convictions where required to do so.

We may also obtain additional relevant personal data from third parties, including but not limited to:

Former employers - to confirm dates of employment;
Individuals providing references – to check / confirm your qualifications;
Educational institutions - to check your academic qualifications;
Publicly available sources (including LinkedIn and social media sites) – to confirm and improve the information we hold about you, in order to ensure suitability for roles;
Clients to whom we have provided your CV and who have given feedback on your CV or interview process;
Third parties providing screening services - to check your financial standing, or to obtain details of unspent criminal convictions, where necessary.

We use your personal data to:

provide you with job seeking services or consider your potential engagement with our organisation;
communicate with you;
enable us to monitor equality and diversity;
provide you with interviewing and salary advice; and
send you direct marketing relating to job opportunities, relevant reports and insights, promotions and other content according to your marketing preferences.

Prospective Candidates

We may collect personal data about you, including your name and contact details and professional biographical details obtained from publicly available sources (including LinkedIn and social media sites), so that we can contact you regarding suitable employment opportunities, whether with our clients or with our organisation. We may also obtain your personal data through other individuals who recommend you as a prospective candidate.

We use your personal data to determine if you may be interested in our services and to contact you in relation to such services.

Prospective Business Clients

We collect your contact details and data relating to your function or position to establish commercial relationships with your company.

We use your personal data to determine if you may be interested in our services and to contact you in relation to such services.

Visitors / Users of our website

We collect personal data such as your IP address and other data about your device which we need to provide our online content to you. We also collect data about your engagement with our website. We may use cookies or similar technologies to collect this information – [LINK TO COOKIE POLICY].

We use your personal data to improve and personalise your experience when you use our website and to personalise direct marketing you receive from us.

Client Representatives

We collect personal data such as your name, job title and contact details to allow us to provide or market our services to you. We also process personal data relating to our communications with you and feedback that you have provided about candidates. We may also collect personal data about you from public domain sources (including LinkedIn and social networking sites).

We use your personal data:

to provide services to you;
to communicate with you regarding our services;
to manage our business relationship with you;
to fulfil contractual obligations to you;
to establish, exercise or defend legal claims; and
for direct marketing purposes.

Vendor / Supplier Representatives

We collect your name and contact details as a business contact for your organisation.

We use your personal data:

to communicate with you;
to maintain our business relationship with you;
to answer your enquiries when you contact us;
to fulfil contractual obligations to you;
to establish, exercise or defend legal claims; and
for direct marketing purposes.

2.2 Legal Grounds for processing your Personal Data

Under the GDPR and Data Protection Act 2018, we rely on the following legal grounds to process your personal data:

(a) Our legitimate interests or those of a third party - including:

providing our services to you;
informing you about our services;
responding to your requests and enquiries to maintain constant and updated communication with clients and candidates, which is part of any commercial relationship);
ensuring that our operations are conducted satisfactorily and efficiently;
optimising the performance of our website and user experience;
contacting prospective clients and suppliers in order to establish commercial relationships with their organisations.

(b) Performance of a contract - to perform our obligations under a contract with you or to enter into a contract with you;

(c) Compliance with legal obligations - Where we need to process your personal data to comply with legal or regulatory obligations.

(d) Consent – where required, we will ask for your consent to process your personal data in a particular way – e.g., in order to manage your marketing preferences.

Where we use third parties to process your data, we require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes in accordance with our instructions.

International Transfers

Some of our external third parties may be based abroad or have their data centres located internationally, so their processing of your personal data may involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at info@criticaltalent.com

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

External Third Parties

Service providers acting as processors who provide various services to facilitate the operation of our business, including IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other jurisdictions in which we may operate.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.